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Witchy Rules - Store Policies
Order Care
Once your mystical items arrive, handle them with the same reverence infused during their creation. Store your botanical potions in a cool, shaded sanctuary away from direct sunlight to preserve their spirit. Handle your spiritual tools with intention; a gentle cleansing when they first enter your home will help align their vibration with your own, ensuring your magical practice remains vibrant and powerful. Always charge your crystals!
Our Return Policy & Witchy Rules
We want you to love your purchase. If you change your mind, we accept returns on unopened items in their original state within 13 days of delivery. Customers cover return shipping unless the order arrived damaged or incorrect. Please reach out to us to start the process or ask questions about our witchy rules.
We promise that every crystal, potion, and tool in our collection is curated with the highest standards of quality, safety, and energetic integrity. Aligning with your spiritual journey means ensuring each item is ethically sourced and intentionally handled, providing you with a secure and magical foundation for your practice. Shop with the peace of mind that your growth is supported by items as pure as your intentions.
Shipping Policy
We prepare and ship your enchantments within 1–3 business days of your order. Currently, we only ship to addresses in the US.
Privacy Policy
Potions & Petals LLC
Last Updated: August 31, 2026
At Potions & Petals, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit our website, make a purchase, contact us, or interact with Potions & Petals, and how that information may be used and protected.
Our Commitment to Your Privacy
Potions & Petals does not sell or rent your personal information.
We collect and use personal information only as reasonably necessary to operate our business, fulfill orders, provide customer service, communicate with customers, improve our website and services, prevent fraud, and comply with applicable legal obligations.
Information We May Collect
When you visit our website, place an order, subscribe to communications, contact us, or otherwise interact with Potions & Petals, we may collect information such as:
Your name
Email address
Billing and shipping address
Telephone number
Order and purchase information
Payment-related information
Communications you send to us
Website usage and device information
IP address, browser type, and similar technical information
Marketing and communication preferences
Payment transactions may be processed by third-party payment providers. Potions & Petals does not necessarily receive or store your complete credit or debit card information.
How We Use Your Information
We may use information we collect to:
Process, fulfill, and deliver orders
Process payments and refunds
Provide customer service
Respond to questions and requests
Send order confirmations and shipping updates
Communicate about products, promotions, events, or offers when permitted
Maintain and improve our website
Understand how customers interact with our website
Detect or prevent fraud, abuse, or security incidents
Maintain appropriate business and transaction records
Comply with applicable laws, regulations, legal processes, and governmental requests
We Do Not Sell Your Personal Information
Potions & Petals does not sell personal information to third parties.
We also do not rent customer lists or personal information to third parties for their independent marketing purposes.
We may provide limited information to trusted service providers when necessary for them to perform services on our behalf, such as website hosting, payment processing, order fulfillment, shipping, email communications, analytics, fraud prevention, and other services necessary to operate our business.
These disclosures are made for legitimate business purposes and are not intended as sales of your personal information.
Payment Information
Payments made through our website may be processed by third-party payment processors. Those companies may collect and process payment information according to their own privacy policies and security practices.
Potions & Petals generally does not have access to your complete payment card number when payments are processed through a third-party payment provider.
Cookies & Website Technologies
Our website and the services used to operate it may use cookies and similar technologies.
Cookies may be used to keep the website functioning, remember preferences, maintain shopping-cart functionality, understand website traffic, improve performance, prevent fraud, and measure the effectiveness of advertising or marketing.
Depending on your browser, device, and applicable law, you may be able to limit or disable certain cookies through your browser or available website privacy settings.
Disabling cookies may affect some website features.
Email & Marketing Communications
If you choose to receive promotional emails from Potions & Petals, we may send information about new products, events, special offers, seasonal collections, and other store news.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option provided in the email.
You may still receive non-promotional communications that are necessary to complete a transaction or respond to your request, such as order confirmations, shipping notifications, or customer-service messages.
How We Share Information
We may share information with service providers when reasonably necessary to operate Potions & Petals. These may include providers that assist with:
Website hosting and e-commerce services
Payment processing
Shipping and delivery
Email and marketing services
Website analytics
Fraud prevention and security
Customer service
Professional, accounting, or legal services
We may also disclose information when required by law or when reasonably necessary to protect the rights, property, security, or safety of Potions & Petals, our customers, or others.
If Potions & Petals is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by law.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy applicable legal, accounting, tax, and regulatory requirements.
Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.
These may include the right to request access to certain personal information, request correction or deletion, or obtain information regarding how personal information is used or disclosed.
To submit a privacy request, please contact Potions & Petals using the contact information provided below. We may need to verify your identity before completing certain requests.
Children's Privacy
Potions & Petals is not intended to collect personal information directly from children under the age of 13.
If we learn that we have collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to websites, social-media platforms, payment providers, or services operated by third parties.
Potions & Petals is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.
When changes are made, the updated version will be posted on our website with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Potions & Petals LLC
Illuminate • Bloom • Manifest
www.potions-n-petals.com
Your privacy matters to us. We do not sell or rent your personal information.
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